Refund policy

Just send us an email at info@shopvilavie.com within 30 days from the day you receive your parcel saying you’d like a refund your item. Then, we’ll send you step-by-step instructions for returning your jewellery. Please note:

Return/exchange broken or defective item(s): You must attach a picture that clearly shows the broken/defective items and describe the issue(s) with your item. Please let us know if you cannot send a picture and we’ll be happy to help.

Note: To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. If you return a broken or defective item, only a partial refund can be made. Due to reason of hygiene earrings are unable to be returned. Please note that for all countries taxes, duties and shipping costs are non-refundable.